Description

You will manage support operations, release cycles, and 24/7 service availability.

This role is on-site.

Responsibilities

• Establish and maintain a 24/7/365 support schedule to address impediments and resource allocation.
• Own release management by collaborating with Product Owners and Development teams to plan and execute schedules.
• Create preliminary release and project delivery plans for production features in coordination with stakeholders.
• Report on support status to leadership and maintain defect reporting to identify areas for improvement.
• Lead program increment retrospectives and manage small enhancement development.

Required Skills

• 10+ years of experience in a support or analytical role.
• Bachelor's degree.
• Experience with Warehouse Management Systems and Supply Chain workflows.
• Knowledge of microservices and cloud environments.
• Proficiency with Database management.
• Ability to operate standard office equipment including computers, phones, printers, copiers, and fax machines.
• Capability to operate vehicles, equipment, or machinery.
• Commitment to a 45+ hour work week with regular, reliable onsite attendance.

Key Skills

Education

Bachelors