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Support Analyst

Epsilon Solutions

 

Toronto, ON, Canada

Posted On: 15+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Support Analyst
Tenure: Contract - Corp-to-Corp
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Description

You own application stability and operational excellence through real-time monitoring, automation, and rapid incident response.

This role is on-site.

Responsibilities

  • Monitor application performance in real-time using observability tools to detect issues early.
  • Respond to alerts, perform root cause analysis on production errors, and manage system restoration.
  • Facilitate application updates via CI/CD pipelines, including managing necessary rollbacks.
  • Automate repetitive support tasks such as log cleaning or environment restarts using scripting.
  • Manage cloud resources across AWS, Azure, and GCP while maintaining environment parity.

Required Skills

  • 5+ years of professional experience in application support or SRE roles.
  • Proficiency in Python and Bash scripting for automation.
  • Experience with observability tools: Prometheus and Grafana.
  • Familiarity with monitoring/APM tools like Dynatrace and Splunk.
  • Working knowledge of Kubernetes.
  • Strong command of Unix and Linux environments.
  • Experience with relational databases, specifically MS-SQL.
  • Familiarity with performance testing tools like Geneos.

Education

Bachelor's degree

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