Description

You will provide technical support and act as an escalation point for user tickets within a hybrid environment.

Responsibilities

• Serve as an escalation point for user support tickets and take initiative to drive issues to resolution.
• Manage Windows PCs and mobile devices, including configuring and setting up laptops for new users.
• Troubleshoot hardware and software issues, tracing problems from the user endpoint to the demarc.
• Collaborate with internal IT to deploy network equipment, including firewalls, switches, and access points.
• Create and maintain IT procedure documentation and knowledge articles.
• Contact vendors and coordinate with other departments to facilitate technical fixes.

Required Skills

• 2-3 years of experience with Microsoft 365, including Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Intune, and Exchange Online.
• Proficiency with ServiceNOW for ticket management.
• Basic to intermediate networking knowledge, including DNS, DHCP, TCP/IP, and NTP.
• Understanding of network topology and the purpose of firewalls, switches, and access points.
• Ability to physically connect devices and troubleshoot network connectivity.
• Fluency in German is required.
• Any Graduate degree.

Key Skills

Education

Any Graduate