Description

Provide technical support and act as the primary escalation point for user tickets within a hybrid environment.

This role is on-site.

Responsibilities

• Drive user support tickets to resolution as the primary escalation point.
• Configure and set up Windows PCs and mobile devices for new hires.
• Troubleshoot hardware and software issues, tracing problems from the endpoint to the demarc.
• Deploy network equipment including firewalls, switches, and access points.
• Create and maintain IT procedure documentation and knowledge articles.

Required Skills

• 2-3 years of experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Intune, Exchange Online).
• Proficiency with ServiceNOW for ticket management.
• Basic to intermediate networking knowledge: DNS, DHCP, TCP/IP, and NTP.
• Understanding of network topology, firewalls, switches, and access points.
• Ability to physically connect devices and troubleshoot network connectivity.
• Fluency in German is required.
• Any Graduate degree.

Key Skills

Education

Any Graduate