Description

You will provide on-site technical support for network and telecommunications infrastructure in Fort Worth, TX.

Responsibilities

• Troubleshoot hardware, phones, and applications to ensure timely incident resolution.
• Monitor systems using CA Spectrum to identify and address technical issues.
• Manage and escalate severity level 2 incidents with a two-hour resolution goal.
• Handle live troubleshooting calls and email support requests.
• Create and manage incident tickets within ServiceNow, ensuring detailed documentation.
• Coordinate vendor calls and manage dispatches as required.

Required Skills

• 2–5 years of experience in technical support.
• Hands-on experience with incident handling and troubleshooting.
• Proficiency with ServiceNow or similar IT ticketing systems.
• Experience using network monitoring tools such as CA Spectrum.
• Knowledge of computer hardware, software, and multitasking.
• Familiarity with telecommunications, SDWAN, RF, microwave, and Wi-Fi.
• Ability to work on-site and manage tasks under pressure.

Preferred Skills

• 3+ years of experience in a help desk or call center environment.
• Cisco technology experience with CCNA certification.
• Exposure to railroad systems.

Key Skills

Education

Not specified