Description

You will provide advanced technical support for desktop, network, and business application environments in Sacramento, CA.

Responsibilities

• Troubleshoot, configure, and diagnose hardware and software issues across desktop and network infrastructure.
• Maintain and repair personal computers, peripherals, and IT equipment.
• Manage imaging, setup, and deployment for PC and laptop telework rollouts.
• Provide second-level help desk support for enterprise and client/server systems.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Windows 10 and Windows 11.
• Experience with Microsoft 365 products.
• Strong troubleshooting skills for computer system hardware and software.
• Knowledge of imaging software and automated imaging processes.
• Valid California Driver's License, Class C.
• Bachelor's degree or equivalent graduate education.

Preferred Skills

• Ability to apply customer service principles to user requests.
• Physical ability to lift up to 50 pounds for equipment tasks.

Key Skills

Education

Any Graduate