Description

Troubleshoot complex web application issues and provide technical support for Microsoft software products.

Responsibilities

• Troubleshoot complex web application issues using trace analysis, source code, and debugging tools.
• Manage critical situations by setting customer expectations, devising action plans, and driving resolution.
• Communicate technical information to developer customers via telephone, written correspondence, and electronic services.
• Create technical content including Knowledge Base articles, samples, whitepapers, and training.
• Participate in technical triage meetings to share knowledge and develop efficient solutions.

Required Skills

• 5+ years of industry programming experience building and troubleshooting web applications.
• Proficiency with .NET Framework, ASP.NET, and VB.NET.
• Experience with ASP.NET MVC frameworks.
• Knowledge of IIS configuration and HTTP request handling, including headers and cookies.
• Working knowledge of Visual Studio.
• Experience with HTML and CSS.
• Ability to work flexible shifts and manage high-pressure customer service environments.

Preferred Skills

• Knowledge of Azure App Services and Cloud Services.
• Experience with PHP, Node.js, Java, JavaScript, WordPress, Joomla, or Drupal.

Key Skills

Education

Any Graduate