Description

You will provide production support for multiple applications within a 24/7 onshore/offshore model, managing incidents, service requests, and problem resolution.

This role is on-site.

Responsibilities

• Manage incidents, service requests, and problem management tasks.
• Perform triage, analysis, and root cause identification for production issues.
• Administer AWS Lambda and associated cloud services.
• Support ETL processes and data workflows.

Required Skills

• 3+ years of experience in technical support or engineering roles.
• Hands-on experience with AWS Lambda administration.
• Proficiency with AWS Glue, PySpark, and Step Functions.
• Experience managing S3, DynamoDB, RDS, and SQL/SQL Server.
• Knowledge of ETL processes and Data Modeling.
• Experience with Terraform for infrastructure.
• Technical familiarity with React.js and Spring Boot.
• Bachelor's degree.
• Ability to work flexible shifts to support a 24/7 environment.

Preferred Skills

• Healthcare domain knowledge, specifically regarding Medicare business.
• Experience using ServiceNow for ticketing and incident management.

Key Skills

Education

Bachelor's degree