Description

This role involves supporting customers with technical issues related to Microsoft software products.

Responsibilities

• Represent Microsoft and communicate with corporate customers regarding identified software problems via telephone, written correspondence, or electronic service.
• Use trace analysis, source code, and debugging tools to analyze problems and develop solutions, which may involve writing code.
• Manage critical issues by setting customer expectations, devising action plans, and communicating professionally to all involved parties.
• Coordinate resources from other groups to resolve complex customer issues.
• Create advanced technical content, including Knowledge Base articles, samples, and whitepapers.

Required Skills

• 10+ years of industry programming experience building and troubleshooting web applications.
• Knowledge of the .NET Framework, ASP.NET, VB.NET, and IIS web servers.
• Working knowledge of Visual Studio.
• Understanding of end-to-end HTTP request handling, including headers and cookies.
• Knowledge of HTML and CSS.
• Experience with PHP, Node.js, Java, or JavaScript.
• Familiarity with MVC frameworks, specifically ASP.NET MVC.
• Ability to troubleshoot complex web application issues in ambiguous environments.

Key Skills

Education

Any Graduate