This role involves supporting customers with technical issues related to Microsoft software products.
Responsibilities
Represent Microsoft and communicate with corporate customers regarding identified software problems via telephone, written correspondence, or electronic service.
Use trace analysis, source code, and debugging tools to analyze problems and develop solutions, which may involve writing code.
Manage critical issues by setting customer expectations, devising action plans, and communicating professionally to all involved parties.
Coordinate resources from other groups to resolve complex customer issues.
Create advanced technical content, including Knowledge Base articles, samples, and whitepapers.
Required Skills
10+ years of industry programming experience building and troubleshooting web applications.
Knowledge of the .NET Framework, ASP.NET, VB.NET, and IIS web servers.
Working knowledge of Visual Studio.
Understanding of end-to-end HTTP request handling, including headers and cookies.
Knowledge of HTML and CSS.
Experience with PHP, Node.js, Java, or JavaScript.
Familiarity with MVC frameworks, specifically ASP.NET MVC.
Ability to troubleshoot complex web application issues in ambiguous environments.