Description

You will provide first-line technical support for Marketing Technology applications.

Responsibilities

• Monitor and respond to incidents, service requests, and application issues.
• Collaborate with internal teams to perform root cause analysis for recurring issues.
• Escalate complex problems to L2/L3 teams with thorough documentation.
• Maintain support documentation, runbooks, and FAQs.
• Support deployment, testing, and validation for application fixes and enhancements.
• Participate in global support coverage (18x5) across US and India time zones.

Required Skills

• 2+ years of experience in IT application or technical support.
• Basic coding or scripting knowledge in Java, Python, or JavaScript.
• Understanding of incident management and issue tracking processes.
• Familiarity with engineering principles and application architectures.
• Strong troubleshooting and communication skills.
• Any Graduate degree.

Preferred Skills

• Working knowledge of Eloqua, Salesforce, or CRM tools.
• Experience using ServiceNow or Jira.

Key Skills

Education

Any Gradute