Description

Key Skills: Python, Java, JavaScript, Angular, React, HTML/CSS, Linux/Unix, REST API, SQL, MongoDB

Good to Have Skills: Exposure and hands-on experience in AWS, Kafka, and ElasticSearch would be highly preferred. Excellent communication skills in written and spoken English.

Roles & Responsibilities:

• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
• Communicating effectively both verbal and written with customers and internal stakeholders
• Demonstrate customer obsessive attitude and roll up the sleeve approach to help resolve customer issues with minimum resolution time
• Adding recurring issues to knowledge base articles or FAQs to minimize turnaround time on closing support tickets
• Give constant and constructive feedback to team leads, product and engineering team to improve customer experience and suggest process improvements
• Problem solving, having natural curiosity and demonstrating the ability to learn rapidly
• Communicating well with different audiences including developers, technical and non-technical users
• Should be flexible to work in 24*7 shifts based on business requirements including night shifts on monthly rotation basis

Key Skills

Education

Any Graduate