Description

You provide technical application support, managing incident resolution and data troubleshooting across L1 to L3 tiers.

This role is on-site.

Responsibilities

• Handle and resolve L1, L2, and L3 support tickets efficiently.
• Write and optimize SQL queries for data retrieval and incident troubleshooting.
• Collaborate with development, QA, and infrastructure teams to resolve application incidents.
• Maintain documentation of support processes and create knowledge base articles.

Required Skills

• 3-5 years of experience in application support or related IT support roles.
• Strong knowledge of SQL for data querying and performance tuning.
• Hands-on experience troubleshooting and resolving application-related incidents.
• Proven experience in L1, L2, and L3 ticket management and escalation.
• Exposure to Linux or UNIX environments for application support.
• Ability to document support procedures and create clear technical documentation.

Key Skills

Education

Any Graduate