Description

You will troubleshoot, diagnose, and resolve technical issues for customers in a cloud/SaaS environment, working 24/7 shifts.

This role is on-site.

Responsibilities

• Investigate and resolve technical issues affecting cloud/SaaS applications.
• Communicate technical details clearly to customers and internal stakeholders.
• Create and maintain knowledge base articles and FAQs for recurring issues.
• Provide feedback to product and engineering teams to improve customer experience.

Required Skills

• 5+ years of experience with Python, Java, and JavaScript.
• Proficiency in Angular or React, along with HTML/CSS.
• Strong understanding of Linux/Unix systems.
• Experience with REST APIs and SQL.
• Hands-on experience with MongoDB.
• Excellent written and spoken English communication skills.
• Ability to work flexible 24/7 shifts, including night rotations.

Preferred Skills

• Experience with AWS, Kafka, and ElasticSearch.

Key Skills

Education

Any Graduate