Description

You will manage technical incidents and data observations to support product functionality and AI model training.

Responsibilities

• Triage and resolve incidents using ServiceNow to maintain service levels.
• Navigate product GUIs to extract data and document specific observations.
• Communicate technical findings to vendors, users, and IT staff.
• Apply data engineering concepts to assist in training AI models.
• Maintain strict data confidentiality and accuracy in all reporting.

Required Skills

• 5+ years of professional experience.
• Proficiency with ServiceNow for incident management.
• Working knowledge of SQL for data retrieval.
• Experience with Excel spreadsheets and word processing.
• Ability to read and interpret technical documentation.
• Strong analytical skills and attention to detail.
• Ability to work independently and manage tasks autonomously.
• Bachelor's degree in any field.

Preferred Skills

• Knowledge of prompt engineering.
• Understanding of data engineering concepts.

Key Skills

Education

Any Gradute