Support Engineer

You will manage product deployments and provide technical support for complex system recoveries.

Responsibilities

• Deploy products to customer systems, primarily through remote access.
• Diagnose and isolate complex cross-product and third-party integration issues.
• Analyze log files to identify root causes and resolve technical problems.
• Handle customer support requests to ensure compliance with service level agreements.
• Propose and implement system changes and recommend product improvements to development teams.
• Participate in a 24x7 on-call rotation during out-of-office hours.

Required Skills

• 5+ years of experience in technical support or systems engineering.
• Strong proficiency with Linux and network administration.
• Hands-on experience with IP networks.
• Experience installing, upgrading, and configuring computer hardware and software.
• Practical experience with virtualization technologies.
• Working knowledge of databases (DBs).
• Solid understanding of software engineering principles.
• Analytical thinking and problem-solving capabilities.
• Willingness to travel abroad to customer sites.

Preferred Skills

• Experience with Kubernetes and Docker.
• Knowledge of mobile networks.