Description

Provide technical and administrative support to users via email and chat.

This role is on-site.

Responsibilities

• Answer customer questions regarding product usage and administrative payment queries.
• Resolve support requests within established timeframes.
• Collaborate with team members via Slack to resolve complex issues.
• Manage a broad range of technical topics to ensure user success.

Required Skills

• Proven experience in technical support and customer service.
• Experience providing support on Shopify or WordPress, such as in a web hosting environment.
• Proficiency in written and verbal English communication.
• Experience using Jira and Confluence.
• Ability to handle diverse technical inquiries across multiple platforms.
• Any graduate degree.

Preferred Skills

• Experience with CMS platforms including TYPO3, Joomla, or Wix.
• Familiarity with ClickUp, Help Scout, or similar support platforms.

Key Skills

Education

ANY GRADUATE