Description

Provide L2 SRE support for Integration and E-Commerce platforms, ensuring system availability and performance.

Responsibilities

• Diagnose and resolve P1/P2/P3 incidents related to integrations, APIs, and E-Commerce transactions.
• Perform root cause analysis for recurring issues and support implementation of fixes.
• Monitor system health, analyze logs/metrics, and identify performance bottlenecks using observability tools.
• Collaborate with development and business teams to resolve integration issues and support end-to-end integration flows.
• Support production deployments, release activities, environment validations, and maintain runbooks.

Required Skills

• 4-5 years of relevant IT experience with exposure to Integration/Ecommerce Support and SRE practices.
• Hands-on experience in API/integration technologies, specifically MuleSoft or similar.
• Experience in L2 Production Support / SRE operations, preferably in E-Commerce environments (AEM, Magento, PIM, COVEO).
• Strong understanding of REST APIs, JSON, XML, and Java-based services.
• Proficiency with monitoring and observability tools such as Splunk, Dynatrace, LogicMonitor, or Azure Monitoring.
• Familiarity with system architecture, distributed systems, and API-led connectivity patterns.
• Experience with Agile/Scrum methodologies and post-production deployment validation.

Key Skills

Education

Any Gradute