Description

You provide tier 2 and 3 production support for the Kindle digital product family and coordinate software releases with operations teams.

This role is on-site.

Responsibilities

• Troubleshoot incoming tickets across multiple products, features, and services.
• Execute coding projects for operations and maintenance using Python, Java, and web technologies.
• Develop tools to automate operations and maintenance tasks.
• Own specific digital products or components and manage customer notification workflows to meet service level agreements.
• Drive individual work planning, stakeholder communication, and team knowledge base creation.

Required Skills

• 2+ years of software development or technical support experience.
• Proficiency in Python, Java, and web technologies.
• Experience troubleshooting and debugging technical systems and service/application logs.
• Hands-on experience with Unix environments and modern scripting languages.
• Competency in Data Engineering, XML, and JSON.
• Ability to understand technical specifications and distributed systems architecture.
• Bachelor’s Degree in Computer Science or a related field.
• Strong understanding of programming, operating systems, and data structures.

Preferred Skills

• Experience with REST web services, Perl, and shell scripts.
• Knowledge of web application development and distributed systems.
• Experience troubleshooting and maintaining hardware and software RAID.

Key Skills

Education

Bachelor’s Degree