Description

You will provide onsite L2/L3 technical support for enterprise applications and manage customer escalations.

Responsibilities

• Act as the primary onsite point of contact for customer issues and technical escalations.
• Resolve application issues involving .NET Framework 4.0, ADO.NET, Entity Framework, and Core Java.
• Troubleshoot web applications hosted on IIS and Java application servers like Tomcat or JBOSS.
• Perform database maintenance, performance tuning, and queries using SQL Server, Oracle, Redshift, and PostgreSQL.
• Manage Linux-based services, shell scripting, and Samba shares troubleshooting.
• Coordinate with offshore teams and provide basic Informatica ETL support.

Required Skills

• 5+ years of experience in technical support or production environments.
• Proficiency with SQL Server, SSMSS, Oracle, Redshift, and PostgreSQL.
• Experience troubleshooting Java application servers including Tomcat and JBOSS.
• Hands-on experience with .NET Framework 4.0, ADO.NET, and Entity Framework.
• Competency in Linux environment troubleshooting and Bash shell scripting.
• Experience managing IIS deployment, configuration, and troubleshooting.
• Knowledge of Samba shares management and troubleshooting.
• Experience using J Shuttle or similar deployment and monitoring tools.
• Ability to support data operations across multiple database platforms.

Preferred Skills

• Experience with AWS cloud platforms.
• Knowledge of ITIL processes and ServiceNow.
• Familiarity with DevOps practices.

Key Skills

Education

Any Gradute