Description

You will own the resolution of complex technical issues for Amazon Marketing Cloud and ad-tech solutions, acting as a primary escalation point for enterprise customers.

This role is on-site.

Responsibilities

• Track, investigate, and resolve high-complexity customer issues using phone, email, and live support channels.
• Conduct root cause analyses and drive defect resolution by collaborating with internal engineering and product teams.
• Develop complex repro cases to identify software defects, mis-configurations, or data issues in customer environments.
• Write SQL queries, code samples, and technical articles to support data analysts and the customer community.
• Create and maintain training materials and documentation to improve internal support processes and user experience.

Required Skills

• 5+ years of experience in technical support, data analysis, or customer service roles.
• Strong proficiency in SQL for data extraction, analysis, and troubleshooting.
• Hands-on experience with Amazon Marketing Cloud or similar ad-tech solutions.
• Proven ability to manage case management tools and prioritize issues based on customer impact.
• Experience supporting large enterprise customers in cloud-based environments.
• Ability to write and explain code samples and technical queries to non-engineering stakeholders.

Preferred Skills

• Familiarity with privacy-safe data handling practices and campaign measurement analytics.
• Experience contributing to internal projects that streamline support workflows.

Referral Bonus: ₹50,000

Key Skills

Education

Any Graduate