Description

Provide remote technical support for robotics systems, software, and hardware to operators at fulfillment centers.

Responsibilities

• Resolve technical issues via tickets, chat, and phone support.
• Execute production change management tasks with high attention to detail.
• Support Client Robotics systems and hardware remotely.
• Maintain consistent availability during required weekend and evening shifts.

Required Skills

• 2+ years of technical software support experience.
• Intermediate working knowledge of Linux/UNIX systems at a user level.
• Experience with Red Hat preferred.
• Strong oral and written communication skills.
• Ability to multitask in a production environment.
• Bachelor's degree in a STEM field.
• Availability to work Saturdays (12 pm - 10 pm EST) and Tuesdays/Thursdays (7 pm - 12 am EST).

Preferred Skills

• AWS Practitioner certification.

Key Skills

Education

Any Graduate