Description

Support Engineer IV responsible for Amazon's internal Routing tools, system integration, and operational stability in Hyderabad.

Responsibilities

• Document requirements and create functional specifications for routing systems.
• Act as technical point of contact for Amazon Connect capabilities and orchestration.
• Investigate technical issues, perform root cause analysis, and develop mitigation strategies.
• Build metrics, monitors, and alarms to detect performance dips using in-house tools.
• Develop automations and tools to optimize system processes and workflow efficiency.

Required Skills

• 5+ years of experience with Amazon Connect and CRM systems.
• Strong technical analysis and system integration capabilities.
• Proven ability in root cause analysis and troubleshooting.
• Experience with automation and data analysis.
• Working knowledge of AWS services.
• Ability to partner with product, tech, and program stakeholders.

Key Skills

Education

Any Graduate