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Support Engineer IV

CareerNet Technologies Pvt Ltd

 

Hyderabad, Telangana, India

Posted On: 5 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Support Engineer
Tenure: No Preference/Any
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Description

Own the stability, integration, and operational efficiency of Amazon's internal routing tools and Amazon Connect capabilities.

This role is on-site.

Responsibilities

  • Document requirements and create functional specifications for routing systems.
  • Investigate technical issues, perform root cause analysis, and develop mitigation strategies.
  • Build metrics, monitors, and alarms to detect performance dips using in-house tools.
  • Develop automations and tools to optimize system processes and workflow efficiency.
  • Act as the technical point of contact for Amazon Connect capabilities and orchestration.

Required Skills

  • 5+ years of experience with Amazon Connect and CRM systems.
  • Strong technical analysis and system integration capabilities.
  • Proven ability in root cause analysis and troubleshooting.
  • Experience with automation and data analysis.
  • Working knowledge of AWS services.
  • Ability to partner with product, tech, and program stakeholders.

Education

Any Graduate

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