Description

You provide application support and troubleshooting for client systems, acting as the primary contact for system-related concerns.

This role is on-site.

Responsibilities

• Diagnose software issues during in-person client meetings.
• Prepare progress reports for steering committees.
• Conduct software training programs for customers.
• Maintain detailed logs of all support activities.
• Escalate unresolved issues to appropriate internal teams.

Required Skills

• 5+ years of working experience in IT support or implementation.
• B.E/B.Tech/MCA degree.
• Strong implementation experience with IT applications.
• Ability to impart user training and conduct software training programs.
• Excellent written and verbal communication skills in English.
• Ability to quickly learn IT and E-governance applications.

Key Skills

Education

B.E/B.Tech/MCA