Support Engineer

This role handles application support and troubleshooting for client systems.

Responsibilities

• Act as the initial point of contact for all system-related client concerns.
• Attend in-person client meetings to diagnose software issues.
• Prepare progress reports for steering committees.
• Conduct software training programs for customers.
• Maintain a log detailing all support activities.
• Escalate unresolved issues to appropriate internal teams.

Required Skills

• 5+ years of working experience.
• B.E/B.Tech/MCA degree.
• Excellent written and verbal communication skills in English.
• Ability to learn IT and E-governance applications.
• Experience in Implementation.
• Ability to impart user training.