Description

You will own the first line of technical support, resolving customer issues through deep investigation and rapid learning.

Responsibilities

• Troubleshoot and resolve customer support tickets using analytical methods.
• Investigate Java API issues using Postman or SOAP UI.
• Manage multiple support tasks efficiently under time pressure.
• Assimilate new technical information rapidly to support evolving systems.

Required Skills

• 4+ years of professional experience in technical support or troubleshooting.
• Hands-on experience with Java API.
• Proficiency in troubleshooting using Postman or SOAP UI.
• Working knowledge of SQL.
• Strong analytical and problem-solving capabilities.
• Excellent oral and written communication skills.
• Bachelor's degree in Information Technology or a related field.

Key Skills

Education

Bachelor's degree in Information Technology