Description

You will provide L1 desktop and laptop support within complex business areas including Global Markets, Research, and Banking.

Responsibilities

• Perform floor walking and direct user support for Windows 10, Windows 11, and M365 environments.
• Install and configure kiosk devices, including all peripherals like keyboards, mice, webcams, hubs, and uplink cables.
• Troubleshoot Bloomberg terminals, Bloomberg Office add-ins, and telephony issues.
• Resolve L1 issues related to Citrix, Microsoft Outlook, and Excel.
• Manage display settings using Dell Display Manager and handle hardware-related repairs.

Required Skills

• 5+ years of experience in technical support roles.
• Hands-on experience with Windows 10 and Windows 11.
• Proficiency in M365, including Outlook and Excel troubleshooting.
• Experience installing and configuring Bloomberg and Bloomberg Office add-ins.
• Ability to manage Azure VDI and Trader VDI environments.
• Practical knowledge of Citrix troubleshooting.
• Hardware installation and configuration skills.
• Experience with Dell Display Manager.
• Any Graduate degree.

Key Skills

Education

Any Graduate