Description

You will own first-level technical support and diagnostics for customers.

This role is on-site.

Responsibilities

• Capture and triage support requests from customers and internal teams.
• Provide Level 1 technical issue resolution and basic diagnostics.
• Work with the team to identify, reproduce, and resolve specific technical issues.
• Manage support processes through to successful conclusion.

Required Skills

• 5+ years of experience in a technical environment.
• Proficiency in Java-based programming languages: Java, JavaScript, and Jython.
• Experience with database environments using SQL.
• Competency in scripting languages such as Python and Unix shell.
• Knowledge of the Software Development Lifecycle, including coding standards, unit testing, and code review.
• Technical knowledge of SOA technologies and protocols: SOAP, WSDL, REST, WADL, MQ, HTTP/HTTPS, TIBCO, and JMS.
• Must be a US Citizen or permanent resident.

Preferred Skills

• Experience with XML, including XSD, XSLT, and XPath.
• Previous experience in customer technical support.

Key Skills

Education

Any Graduate