Description

You own L2 and L3 application support for production environments, resolving issues within defined SLAs.

This role is on-site.

Responsibilities

• Investigate, troubleshoot, and resolve production incidents for AI-enabled applications.
• Debug and support Python-based services and agentic AI capabilities.
• Diagnose database-related incidents by analyzing SQL queries and relational data issues.
• Escalate complex incidents and coordinate with development and infrastructure teams for permanent fixes.
• Support AWS-hosted applications and related infrastructure components.

Required Skills

• 3-6 years of experience in application or production support.
• Hands-on experience supporting production workloads on AWS.
• Proficiency in Python for debugging and supporting services.
• Strong relational database troubleshooting skills using MS SQL.
• Experience supporting Agentic AI and Gen AI application behaviors.
• Familiarity with L2 troubleshooting methodologies.

Preferred Skills

• Exposure to DevOps practices and tooling.
• Networking fundamentals for effective troubleshooting.

Key Skills

Education

Any Graduate