Description

You own L2/L3 application support for AI-enabled and AWS-hosted production services, resolving incidents within defined SLAs.

This role is on-site.

Responsibilities

• Investigate, troubleshoot, and resolve production issues for AI-enabled applications and AWS-hosted services.
• Debug Python-based services and support agentic AI capabilities.
• Analyze and troubleshoot SQL queries and relational database incidents.
• Escalate incidents and coordinate with development and infrastructure teams for permanent fixes.

Required Skills

• 5+ years in application support or production support.
• Hands-on experience supporting production workloads on AWS.
• Strong debugging and support skills for Python-based services.
• Proficiency in SQL for relational database troubleshooting.
• Experience supporting AI-enabled application behavior and agentic AI.
• L2 troubleshooting and incident management.
• Application support lifecycle management.

Preferred Skills

• Exposure to DevOps practices and tooling.
• Networking fundamentals for troubleshooting.

Key Skills

Education

Any Graduate