Description

You will provide technical assistance to external customers, managing the end-to-end support process for industrial application software layers.

Responsibilities

• Troubleshoot software bugs and logic failures to prevent recurring issues and inform internal partners.
• Deliver technical services remotely or on-site, including planned maintenance, repairs, upgrades, and retrofits.
• Assist with commissioning activities, such as editing as-built project files and testing procedures.
• Support sales processes by providing technical specifications and planning for change requests.
• Participate in a one-week-per-month 24/7 on-call rotation for first-line phone, modem, or on-site support.
• Suggest product and process improvements to optimize operations and service quality.

Required Skills

• 5+ years of professional experience in technical support or engineering roles.
• Proven ability to troubleshoot software bugs and logic failures.
• Experience with commissioning, testing, and verification activities for new projects.
• Ability to perform on-site interventions and remote troubleshooting via modem or phone.
• Experience managing maintenance, upgrades, and end-of-life services.
• Degree or equivalent graduation in any field.

Key Skills

Education

Any Graduate