Description

You will manage critical IT incidents from start to finish.

Responsibilities

• Lead the end-to-end management of major IT incidents from inception to resolution.
• Coordinate with cross-functional teams to implement recovery actions during critical incidents.
• Maintain clear and timely communication with stakeholders, leadership, and users during incidents.
• Ensure adherence to incident management processes and SLAs for all major incidents.
• Collaborate with Problem Management to drive long-term fixes and reduce repeat issues.

Required Skills

• 3 to 5 years of experience in IT incident management.
• Proficiency in Incident Management and ITIL frameworks.
• Experience using ServiceNow.
• Demonstrated ability in SLA Management.
• Proven experience in Process Improvement.
• Experience leading and managing high-impact incidents in a fast-paced environment.
• Understanding of IT Operations.

Key Skills

Education

Any Graduate