Description

You will provide technical support for software applications and infrastructure, ensuring minimal downtime through proactive monitoring and rapid issue resolution.

This role is on-site.

Responsibilities

• Diagnose and resolve user-reported L1/L2 issues, coordinating with development and QA teams for bug fixes.
• Monitor system performance, logs, and alerts to identify potential problems before they impact users.
• Handle incident, problem, and change management processes strictly adhering to ITIL standards.
• Document root causes, solutions, and standard operating procedures (SOPs) to improve future response times.
• Communicate timely status updates to users and stakeholders regarding issue resolution.

Required Skills

• 5+ years of experience in Application Support or Production Support (L1/L2).
• Proficient in SQL for database querying and data validation.
• Hands-on experience troubleshooting in both Linux and Windows environments.
• Strong understanding of Incident Management and Problem Resolution workflows.
• Familiarity with ITIL processes and ticketing tools such as ServiceNow or Jira.
• Ability to perform effective troubleshooting and root cause analysis.

Preferred Skills

• Basic scripting knowledge in Python, PowerShell, or Shell.
• Exposure to cloud platforms (AWS / Azure) and DevOps CI/CD pipelines.

Key Skills

Education

Any Graduate