Description

Lead L2/L3 technical support for critical applications and production lines while mentoring junior staff.

This role is on-site.

Responsibilities

• Resolve L2/L3 application issues and production line problems with minimal downtime.
• Mentor junior support engineers and guide team troubleshooting efforts.
• Act as Subject Matter Expert for assigned applications and support processes.
• Document solutions and maintain the knowledge base for future reference.
• Collaborate with production teams to identify root causes of recurring issues.

Required Skills

• 5+ years of experience in Application Support and Technical Support.
• Proven leadership experience in L2/L3 support roles.
• Strong troubleshooting skills for production line issues.
• Ability to act as a Subject Matter Expert and provide technical guidance.
• Excellent problem-solving and documentation skills.
• Effective collaboration and communication abilities.

Preferred Skills

• Familiarity with production line troubleshooting methodologies.

Key Skills

Education

Any Graduate