Description

You will provide technical support for backend systems and software products, resolving issues for external clients and internal users.

This role is on-site.

Responsibilities

• Troubleshoot production environments by analyzing logs and writing moderately complex SQL queries to resolve reported cases.
• Investigate application performance, memory usage, and database issues to identify root causes.
• Document software defects and escalate them to the appropriate Engineering Squad.
• Maintain solution documentation within Confluence to support 24x7 operations.
• Participate in an on-call rotation including holidays, after-hours, and weekends.

Required Skills

• 5+ years of SQL experience with proficiency in writing moderately complex queries.
• 4+ years of technical support experience in an enterprise software company.
• Proficiency with SQL, Java, APIs, HTML, and XML.
• Experience with Redis, Kafka, Mongo, JIRA, Logstash, and Data Dog.
• Experience with database concepts, specifically Oracle and/or AWS.
• Ability to use UNIX commands for searching logs and configuration files.
• Understanding of web system components, including physical, logical, hardware, and software layers.
• Experience with environment configuration and infrastructure troubleshooting.
• Bachelor’s Degree in Mathematics, Computer Science, Electrical Engineering, or a related field.

Preferred Skills

• Coding skills in Java.
• Experience with AWS, Kubernetes, and mobile technologies (Android/iOS).
• Tier 2 or Tier 3 support experience.

Key Skills

Education

Bachelor’s Degree