Description

You will resolve user inquiries regarding computer software and hardware operations.

Responsibilities

• Resolve low-complexity software and hardware problems through user inquiries and diagnostics.
• Install software and perform hardware testing via remote access.
• Execute commands and monitor system functioning to verify operations and detect errors.
• Investigate issues by reading technical manuals and conducting computer diagnostics.
• Document daily data communication transactions, technical problems, remedial actions, and installation activities.

Required Skills

• 5+ years of experience in technical support roles.
• Bachelor's degree in a computer-related field or equivalent training.
• Knowledge of configuration management software and desktop communications software.
• Familiarity with operating system software and internet directory services software.
• Strong technical support and interpersonal skills.
• Ability to work independently and manage time effectively.
• Clear verbal and written communication skills for troubleshooting and user assistance.

Preferred Skills

• Experience with remote access tools for hardware diagnostics.

Key Skills

Education

Bachelor's