Description

What's the Job?

• Manage and triage severity 1 incidents for Microsoft’s top-tier customers
• Review long-running cases to determine next steps and actively manage critical customer situations
• Coordinate communication and resources across internal teams and external stakeholders
• Provide timely updates and ensure high-quality customer support during critical issues
• Identify systemic issues and recommend process improvements to prevent future incidents

What's Needed?

• Extensive experience with Microsoft Office Suite: Outlook, Teams, Word, Excel, SharePoint (5-7 years)
• Strong customer service background, especially in enterprise or high-severity support environments
• Excellent communication skills and ability to operate reliably within a defined shift schedule
• Experience working with Microsoft products and terminology
• Ability to work non-standard hours, including weekends and holidays, as required

Key Skills

Education

Any Graduate