Description

You manage and triage severity 1 incidents for top-tier customers, ensuring critical issues are resolved efficiently.

This role is remote.

Responsibilities

• Review long-running cases to determine next steps and actively manage critical customer situations.
• Coordinate communication and resources across internal teams and external stakeholders.
• Provide timely updates and ensure high-quality customer support during critical issues.
• Identify systemic issues and recommend process improvements to prevent future incidents.

Required Skills

• 5+ years of extensive experience with Microsoft Office Suite (Outlook, Teams, Word, Excel, SharePoint).
• Strong customer service background, specifically in enterprise or high-severity support environments.
• Excellent communication skills with the ability to operate reliably within a defined shift schedule.
• Deep experience working with Microsoft products and terminology.
• Ability to work non-standard hours, including weekends and holidays, as required.

Key Skills

Education

Any Graduate