Description

You will provide technical support for services and manage service interruptions in a remote capacity based in Seattle, WA, USA.

Responsibilities

• Participate in a rotating on-call schedule to support services.
• Act as a point of escalation during service interruptions or planned maintenance.
• Drive root cause analysis, remediation, and planning following service interruptions.
• Manage ticket resolution workflows.
• Create and maintain system and training documentation.

Required Skills

• 5+ years of experience in a support or technical role.
• Proficiency with SQL.
• Experience with ServiceNow.
• Scripting experience using PowerShell or Python.
• Strong documentation skills.
• Proven ability in ticket resolution.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate