Description

You will manage incident response and system stability within a Linux-heavy environment. You own the technical health of the infrastructure and ensure reliability through automation and rigorous troubleshooting.

Responsibilities

• Troubleshoot complex system issues and perform root cause analysis to prevent recurrence.
• Automate repetitive manual tasks using Python or other scripting languages to reduce toil.
• Manage incidents following established operational processes and participate in an on-call support rotation.
• Monitor system health using metrics, logs, or traces to identify anomalies early.

Required Skills

• 5+ years of professional experience in technical support or engineering roles.
• Advanced Linux proficiency, including commands such as awk, sed, ps, lsof, and netstat.
• Experience with Python for task automation and scripting.
• Strong troubleshooting skills across Linux environments.
• Working knowledge of SQL or REST services (API).
• Practical experience with at least one observability pillar (metrics, logs, or traces).
• Competency in load balancing, networking, or performance troubleshooting.
• Bachelor's degree or equivalent graduate qualification.

Preferred Skills

• Experience with Site Reliability Engineering practices like SLOs, error budgets, and toil reduction.
• Prior experience creating operational dashboards in Splunk or Grafana.
• Experience administering or supporting ServiceNow.

Key Skills

Education

Any Gradaute