Description

Provide front-line technical support and troubleshooting for post-production and live operations in Stamford, CT.

Responsibilities

• Diagnose and resolve technical issues within the post-production facility to ensure smooth operations.
• Maintain equipment functionality through routine preventative maintenance, including software and hardware updates.
• Install and configure video and audio equipment across edit suites, graphics stations, and screening rooms.
• Coordinate with external providers to resolve workflow and technical issues with provided systems.
• Document and implement technical procedures to improve facility infrastructure and workflows.

Required Skills

• Minimum 2 years of technical support experience in a post-production facility or operation.
• Proficiency with Microsoft Windows 10, Linux, and Mac OS.
• Hands-on experience with Avid post-production environments, including Media Composer, Interplay, and Pro Tools.
• Working knowledge of video and audio codecs, wrappers, and file-based workflows.
• Experience with data transfer acceleration systems such as File Catalyst, Aspera, Signiant, or SFTP.
• Ability to work on-site in Stamford, CT, including overtime, weekends, and short-notice travel.

Preferred Skills

• Knowledge of 4K workflows and Adobe CS Production Bundle, including After Effects and Photoshop.
• Experience with Evertz routing and control systems or Telestream transcoding.
• Familiarity with network production and anti-piracy measures within a post-production environment.

Key Skills

Education

Any Graduate