Support Engineer Technical Lead

You will lead technical support efforts within an active trading environment, focusing on engineering, deploying, and sustaining end-user systems and applications.

Responsibilities

• Engineer, deploy, and sustain desktop solutions and applications utilized by end-users.
• Mentor and collaborate with technology professionals to deliver Microsoft-based solutions.
• Install, configure, test, and maintain operating systems, application software, and management tools.
• Manage technical projects, including tracking milestones and target completion dates.
• Support applications, desktops, and scripts throughout their full lifecycles.

Required Skills

• 6+ years of progressive enterprise infrastructure experience supporting end-user systems.
• 2+ years of experience engineering and implementing end-user systems in an enterprise environment.
• Administration-level knowledge of Microsoft Operating Systems, Azure Active Directory, and Office 365.
• Strong proficiency in PowerShell for system management.
• Experience with Active Directory and Windows Operating Systems.
• Fundamental knowledge of IP networking, routing, and system security.
• Proficiency in VOIP and SIP video conferencing technologies.
• Ability to lift and carry equipment up to 50 lbs.
• Availability for night and weekend on-call work and light travel.
• Bachelor's degree, preferably in Management Information Systems or Computer Sciences.

Preferred Skills

• Programming knowledge in Python, Visual Basic, or VBScript.
• Experience with imaging solutions like Windows Deployment Services or SCCM.
• Understanding of Unix/Linux (RHEL/CentOS) and configuration management tools like Ansible.
• CCNA or equivalent certification.