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Ampstek LLC Logo
Support Engineer

Ampstek LLC

 

Turin, Metropolitan City of Turin, Italy

Posted On: 9 days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Support Engineer
Tenure: Full-time Only
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Description

You will provide technical support for Windows laptops and desktops, ensuring minimal downtime for end users.

This role is on-site.

Responsibilities

  • Diagnose and resolve hardware and software issues on Windows devices.
  • Manage Microsoft Office and O365 configurations and troubleshooting.
  • Install, configure, and maintain printers, mobile devices (iOS/Android), and network equipment.
  • Troubleshoot LAN/WAN connectivity issues and coordinate with vendors for complex escalations.
  • Track IT assets and maintain accurate inventory records using ServiceNow.

Required Skills

  • 5+ years of experience in IT support or desktop engineering.
  • Proficient in SCCM and Intune for device management and deployment.
  • Experience with ServiceNow for ticketing and asset tracking.
  • Strong understanding of LAN/WAN networking principles and troubleshooting.
  • Ability to support mobile operating systems including iOS and Android.
  • Experience setting up Teams meetings and video conferencing hardware.

Preferred Skills

  • Experience supporting VIP users in high-visibility environments.

Education

Any Gradute

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