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Support Executive

Akkodis

 

Jupiter, FL, USA

Posted On: 15+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: Support Executive
Tenure: No Preference/Any
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Description

Provide on-site technical support for hardware, software, and connectivity issues in a professional office environment.

This role is on-site.

Responsibilities

  • Provide on-site technical support for desktops, laptops, mobile devices, printers, and collaboration equipment.
  • Perform installations, configurations, upgrades, and break-fix activities, including hardware replacements and conference room technology support.
  • Respond to incidents and service requests in alignment with SLAs, delivering white-glove support for executive users.
  • Maintain accurate asset inventory through equipment tagging, tracking, imaging, deployment, and refresh cycle coordination.
  • Log and manage incidents in the ITSM platform, escalating complex issues and contributing troubleshooting documentation to the knowledge base.

Required Skills

  • 2+ years of experience in desktop support, field services, or technical support roles.
  • Proficiency in supporting Windows and macOS environments.
  • Experience with Microsoft 365 applications.
  • Hands-on experience using ITSM platforms such as ServiceNow.
  • Strong hardware, software, and network troubleshooting skills.
  • Ability to manage end-user support activities and collaborate with remote teams and vendors.
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.

Education

Any Graduate

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