Description

Provide technical customer support and manage product-related queries.

Responsibilities

• Provide customer support via email ticketing systems, remote sessions, and phone calls.
• Monitor Bot performance to identify bottlenecks and propose optimization solutions.
• Resolve customer complaints and address technical queries promptly.
• Maintain documentation, standard operating procedures, and the company knowledge base.
• Maintain records of all customer communications and collect feedback for service improvement.

Required Skills

• Proficiency in JavaScript.
• Experience with MongoDB and database management systems.
• Knowledge of database performance tuning and optimization.
• Understanding of API testing tools like Postman.
• Familiarity with GET and POST API methods.
• Experience with CRM software such as Zoho or Freshdesk.
• Strong problem-solving and troubleshooting skills.
• Proficiency in MS Office.
• Ability to handle data manipulation.

Preferred Skills

• 1–2 years of relevant experience.
• Bachelor’s degree in Computer Science or Information Technology.

Key Skills

Education

ANY GRADUATE