Description

Provide technical customer support and manage product-related queries.

This role is on-site.

Responsibilities

• Resolve customer complaints and technical queries via email, remote sessions, and phone.
• Monitor bot performance to identify bottlenecks and propose optimization solutions.
• Maintain documentation, standard operating procedures, and the company knowledge base.
• Record customer communications and collect feedback for service improvement.

Required Skills

• Proficiency in JavaScript.
• Experience with MongoDB and database management systems.
• Knowledge of database performance tuning and optimization.
• Understanding of API testing tools like Postman and familiarity with GET/POST methods.
• Experience with CRM software such as Zoho or Freshdesk.
• Strong problem-solving and troubleshooting skills.
• Proficiency in MS Office and data manipulation.

Preferred Skills

• 1–2 years of relevant experience.
• Bachelor’s degree in Computer Science or Information Technology.

Key Skills

Education

ANY GRADUATE