Description

You will provide first-line technical support and manage IT asset lifecycles for end-users and offices.

Responsibilities

• Provide first-line troubleshooting via phone, chat, and in-person interactions for hardware, software, and network issues.
• Manage the full IT asset lifecycle, including shipping equipment, tracking acquisition dates, warranties, and physical locations.
• Document all incidents and requests in ServiceNow, ensuring timely updates and contributing to the team knowledge base.
• Deploy software, security updates, and vendor patches electronically to end-user devices.
• Support the imaging and deployment of IT assets and troubleshoot A/V equipment including Crestron, Neat Bar, and Click-Share.

Required Skills

• 6-8 years of IT Service Desk experience.
• Proficiency with Microsoft Windows Operating Systems and macOS environments.
• Experience managing Dell PCs, laptops, and Microsoft Surface tablets.
• Hands-on experience with Apple iPhone/iPad and HP printers.
• Knowledge of Cisco VoIP and web conferencing platform support.
• Strong IT asset management and inventory tracking skills.
• Familiarity with ServiceNow or similar ticketing systems.
• Active Directory, Azure, Microsoft Intune, and Office 365 Admin Portal.
• Basic networking and A/V troubleshooting capabilities.

Preferred Skills

• Experience with ZOHO Manage Engine for imaging and software deployment.
• Dell certification or equivalent hardware troubleshooting experience.

Key Skills

Education

Any Graduate