Description

Own end-to-end MCAD user support, service reliability, and operational delivery for engineering applications and virtual desktop environments. This role is hybrid.

Responsibilities

• Lead operational support for VMware/Omnissa Horizon (Windows & macOS), ensuring performance, stability, and user experience.
• Oversee deployment, upgrades, and lifecycle management of MCAD and simulation applications, including Siemens NX and Ansys.
• Manage user accounts, entitlements, licenses, and SMB/CIFS file share access across platforms.
• Coordinate HPC cluster access, job execution issues, license usage, and capacity constraints with infrastructure teams.
• Own and improve automated onboarding workflows; debug and resolve automation failures.

Required Skills

• 10+ years of hands-on experience with VMware Horizon / Omnissa Horizon Client.
• Working knowledge of Siemens NX and Teamcenter.
• Application deployment and software management experience.
• HPC Cluster Administration skills.
• Troubleshooting SMB/CIFS network share access and managing mapped drives.
• Networking and VPN diagnosis capabilities.
• Strong verbal and written communication skills in English.

Preferred Skills

• FEA & Simulation software knowledge such as Ansys products: Mechanical, Maxwell, HFSS, EDT, OpticStudio/Zemax, Additive Suite, EMC Plus.
• Troubleshooting macOS-specific Horizon/Omnissa client issues.
• Proficiency in Excel, Word, and PowerPoint.

Key Skills

Education

Any Graduate