Description

You will provide L2 and L3 end user support for applications, platforms, and services.

Responsibilities

• Provide L2 and L3 end user support to meet business requirements.
• Support the full development cycle of applications, platforms, and services.
• Peer review work to ensure high-quality standards and maintain service levels.
• Drive continuous service improvement across all supported systems.
• Manage Incidents, Requests, Changes, Knowledge, and Problems aligned with ITIL.

Required Skills

• B.Tech in computer science, information technology, or a related field.
• 3+ years of experience in a similar role within a global organisation.
• Proficiency in Azure and AWS cloud platforms and standard practices.
• Experience with containerization using Docker and orchestration with Kubernetes.
• Proficiency in Java and Spring Boot.
• Experience with Single Page Applications (SPAs) using React, Angular, or Vue.js, including state management.
• Knowledge of integration concepts including ETL, APIs, and Microservices.
• Experience with automation tools such as Jenkins, Azure DevOps, and Terraform.
• Experience with databases including SQL Server, MySQL, PostgreSQL, MongoDB, DynamoDB, or Cosmos DB.
• Familiarity with Waterfall and Agile development practices.

Key Skills

Education

B.Tech in computer science, information technology