Description

You will provide front-line support to internal and external customers, improving response times and streamlining collection activities. You own the daily productivity goals across phone, chat, and email channels.

Responsibilities

• Process and release credit holds upon receipt of funds or payment commitments.
• Handle credit applications by contacting references and setting limits within authorized bounds.
• Perform account reconciliations for orders, delivery notices, and cash applications.
• Resolve customer claims, disputed items, and assist with AR cleanup projects involving offsets, write-offs, and refunds.
• Identify improvement opportunities and participate in department continuous improvement initiatives.

Required Skills

• 5+ years of professional experience.
• Proven experience in Accounts Receivable (AR) processes.
• Ability to perform account reconciliation and cash application tasks.
• Experience managing high-volume customer correspondence via phone, chat, and email.
• Competency in resolving customer claims and disputed items.
• Bachelor's degree.

Preferred Skills

• Experience with continuous improvement methodologies.

Key Skills

Education

Bachelor's